PRIVACY POLICY
Last Updated: September 23, 2026
Lela Mae Portfolio Management Group (“Lela Mae,” “we,” “us,” or “our”) respects the privacy and confidentiality of personal information. This Privacy Policy explains the types of information we may collect, how we use and disclose that information, how we protect it, and the choices available to individuals who interact with us, including through our website and text-messaging program.
Information We Collect
In connection with account servicing, debt collection, payment processing, communications, and operation of our website, we may collect information such as your name, mailing address, email address, telephone number, account number, creditor information, balance, payment history, payment information, and other information associated with an account placed with us for servicing or collection.
We may also collect information necessary to verify identity, maintain account security, process authorized payments, comply with legal and regulatory requirements, and maintain records of communications. These communications may include telephone calls, emails, text messages, written correspondence, website submissions, and other interactions with Lela Mae.
When you voluntarily enroll in our SMS program, we may collect your mobile telephone number, SMS consent status, date and method of opt-in, and other records necessary to document and administer your messaging preferences.
How We Use Information
We may use personal information to service and administer accounts, communicate regarding account activity, provide payment reminders and payment-plan information, process authorized payments, verify identity, maintain records, provide customer support, prevent unauthorized access or fraud, and operate our business.
Information may also be used to comply with applicable laws, regulations, legal processes, recordkeeping requirements, regulatory obligations, audits, security requirements, and other legitimate business and compliance purposes.
How We Share Information
We may share information with the clients or creditors whose accounts we service, as well as with service providers that assist us with payment processing, technology, communications, telecommunications, security, compliance, and other functions necessary to operate our services. Information may also be disclosed when required by law, court order, subpoena, governmental request, regulatory requirement, or other lawful process.
If Lela Mae Portfolio Management Group is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as permitted by applicable law.
Mobile Information and SMS Consent
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
SMS opt-in data and consent will not be sold, rented, or shared with third parties for their own promotional or marketing purposes. We may provide mobile information or SMS consent information to service providers that help us operate and deliver our text-messaging services, including messaging platform providers, telecommunications carriers, and vendors involved in message transmission or administration. Such information is provided only as necessary to support the messaging service for which you enrolled.
All other information-sharing provisions in this Privacy Policy exclude SMS opt-in data and consent from sharing for unrelated marketing or promotional purposes.
Text Messaging / SMS Program
Participation in Lela Mae Portfolio Management Group’s SMS program is voluntary. Consumers may enroll through our website by providing a mobile telephone number and affirmatively selecting the SMS consent option.
By opting in, you agree to receive account-related text messages from Lela Mae Portfolio Management Group. Messages may include payment reminders, payment-plan notices, account-servicing notifications, and other communications relating to your account. Message frequency may vary. Message and data rates may apply.
Reply STOP at any time to opt out of text messages. Reply HELP for assistance. SMS consent is optional and is not required to submit a website form or receive account servicing.
Our SMS opt-in is available at https://www.lelamae.com/. Our Privacy Policy is available at https://www.lelamae.com/privacy, and our Terms & Conditions are available at https://www.lelamae.com/terms.
Wireless carriers and messaging service providers are not responsible for delayed or undelivered messages. If a device does not support MMS, an MMS message may be delivered as SMS.
Data Security and Retention
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to service accounts, maintain business and transaction records, satisfy legal and regulatory obligations, resolve disputes, enforce agreements, and meet applicable recordkeeping requirements.
Your Choices and Privacy Rights
Depending on applicable law, individuals may have rights concerning their personal information, including the right to request access to or correction of certain information. Some information may be required to be retained due to legal, contractual, regulatory, account-servicing, or debt-collection obligations and therefore may not be eligible for deletion.
You may opt out of SMS communications at any time by replying STOP to a text message from us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. When changes are made, we will update the “Last Updated” date above and provide additional notice when required by law.
Contact Us
Questions about this Privacy Policy, our privacy practices, or your personal information may be directed to:
Lela Mae Portfolio Management Group
Email: support@lelamae.com
Phone: (833) 7206-7006
Website: https://www.lelamae.com/